Proactive Maintenance Activities

Diligex performs scheduled proactive maintenance activities on all Managed IT PC's, Mac's and servers.  Maintenance and updates are critical to ensuring that machines are kept secure and running properly.

Most maintenance is performed outside of business hours (with some exceptions).  In order for Diligex to perform maintenance on a machine, we must be able to reach the machine.  Therefore, machines should be left powered on at all times.  For desktop users this isn't a problem.  For laptop users, we ask that you try and have your machine online and plugged into A/C power during the maintenance window at least once a week.

It is important to note that many of the updates that are performed on machine do require a reboot.  For this reason, we recommend that you save your work, close programs and logoff at the end of your work day.  If not, you put yourself at risk of losing data.  

(The following details serve as the "default template" for all Managed IT clients. The maintenance activities and schedules are often modified based on the individual client's needs. If you have any questions or concerns about your server or desktop maintenance plan, please contact a Diligex technician.) 

Contents:

Windows Maintenance

MAC Maintenance

FAQ

Windows Maintenance

Anti-Virus - Everyday 10AM and continuous

Diligex deploys WebRoot SecureAnyway on every Windows PC and Server.  WebRoot is designed to take up a very small amount of system resources for all protection and update schedules.  The WebRoot client updates its virus definition database in real-time with WebRoot Cloud servers.  It checks every program and file for infection on access.  A full system scan is performed everyday at 10AM.  This scan is run in the background with 'low priority' (as to not consume system resources) and typically finishes in under 2 minutes.

Anti-Malware - Everyday 9AM and continuous

As a secondary level of protection, Diligex deploys Malwarebytes Anti-Malware for Business on every Windows PC.  Malwarebytes runs a 'quick scan' everyday at 9AM and updates its virus definitions every hour.  Scans and updates are run in the background with 'low priority' (as to not consume system resources).

Microsoft Updates - Everyday 3AM - 6AM

We deploy patches as Microsoft makes them available. The following Windows update types are automatically updated: Critical, Security, Definition updates and MS Office patches.

We do not automatically update: Drivers, Language Packs or Service Packs

3rd Party updates: Everyday 2AM - 3AM

We update 110+ 3rd party applications automatically.  For a full list please see: https://ninite.com/applist/pro.html

Since certain customers have a requirement to run specific versions of software, update rules are set on a client by client basis.  By default, we update the following:

  • .NET - All major versions updated to their most recently subversion (ex: .NET 4.5.51208 -> 4.5.51209)
  • 7-zip
  • Flash Player
  • Chrome
  • Google Drive
  • Dropbox
  • Quicktime
  • Adobe Acrobat
  • Adobe Reader
  • iTunes
  • Java 8
  • Opera
  • Safari
  • Shockwave
  • Silverlight
  • Spotify
  • VLC Player
  • Winamp
  • WinRAR

Other applications are updated depending on specific customer requirements.

Server updates: Thursday and Saturday 3AM - 6AM

Most servers receive their updates early Thursday morning.  For customers with virtualized servers, your virtual servers update on Thursday and your hypervisors update on Saturday.

File Cleanup: Everyday 6:30PM

Our temporary file cleanup script runs everyday at 6:30PM.

MAC Maintenance

Anti-Virus - Everyday 10AM and continuous

Diligex deploys WebRoot SecureAnyway on every Mac.  WebRoot is designed to take up a very small amount of system resources for all protection and update schedules.  The WebRoot client updates its virus definition database in real-time with WebRoot Cloud servers.  It checks every program and file for infection on access.  A full system scan is performed everyday at 10AM.  This scan is run in the background with 'low priority' (as to not consume system resources) and typically finishes in under 2 minutes.

OSX updates - Everyday 11:30PM - 6:30AM

App Store updates: Everyday 11:30PM - 6:30AM

Note: Non App Store applications are not automatically updated, as we have no mechanism of doing so on the Apple Mac platform.

FAQ:

Q: What happens if my machine is shutdown, powered off or asleep during a maintenance or update window?
A: Your machine will not be updated and we will attempt to perform maintenance again during the next window.  If you miss two successive windows, we will perform maintenance outside of the window during the business day (PC only).

Q: I keep getting a 'Diligex needs to restart your computer...' message on my screen.  Why does it keep popping up?
A: Certain OS and 3rd party updates require a reboot to complete.  Machines should reboot on their own during the maintenance window, but sometimes cannot due to various factors.  The most likely causes are:

1. you we're logged into your PC during a maintenance window.  A PC cannot perform it's post updates reboot if a user account is logged in and it will therefore prompt you to reboot.

2. your machine was not online during two consecutive maintenance cycles.  This causes maintenance to be run during the day when your machine is next online.  You may click No to the prompt requesting a reboot and the system won't bother you for another 2 hours.

We recommend that users logoff of their PC at the end of the workday, but keep the PC powered on.  This allows updates to be applied and the PC to be rebooted automatically.

Q: Sometimes I come into work, login to my machine and all the work I left open the night before is gone!  Why?
A: Your machine was likely updated the previous night and required a reboot to complete the process.  We recommend that you save all work, close programs and logoff your machine before leaving for the day.

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