We STRONGLY recommend using Firefox, Chrome or Safari to initiate remote access.
Pop-up blockers must allow the site: diligex.hostedrmm.com
Go to http://diligex.com
Click the Login link from the top Navigation Bar
Click Managed IT – Remote Desktop
Note, all other sections on this logon page should be ignored, they are not yet functional.
Once logged in, click Computers Box (all other sections on this page should be ignored, they are not yet functional).
You should now be presented with a list of computers that you have access to log into. Please click the machine that you would like to login to.
Next click the 'Remote Access' button.
A screenConnect.Client application will now download. Open this file.
You are now connected to your machine.
Please note the top Toolbar of the screenconnect client, from there you have the option to send CTRL-ALT-DELELTE, switch monitors, transfer files, etc.