HDX Connection Error

VDI Logon Cheat Sheet

Issue: HDX Connection Error

Description: After logging into VDI from your thin Client, PC or MAC you receive the message below.

Reason: The Citrix ICA port is not accepting the connection on your VD (Virtual Desktop)

Workaround: Reboot your VD (not your thin client)

  • Note the exact time
  • Click Close
  • Click Problem Connecting

  • Click Restart

Wait 2 minutes

  • Launch VDI again by clicking the "KwlgeWrk" or "PwrWrkr" icon

Once you're in VDI, please eMail [email protected] with the subject"HDX issue" in the eMail body,

Just note the time recorded above in step 1



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