Our normal support hours are Monday - Friday 8:30AM - 6:30PM Eastern Time, excluding public holidays.
Customers with a 24x7 or extended hours contract will receive support according to their Service Level Agreement.
On '15 minute call back' days, we do not man our telephones. Please leave a voicemail and a Technician will respond within 15 minutes.
2017 Calendar
| New Year’s Day* | January 2 | Closed |
| Martin Luther King, Jr. Day | January 16 | Closed |
| Good Friday | April 14 | Closed |
| Memorial Day | May 29 | Closed |
| Independence Day | July 4 | Closed |
| Labor Day | September 4 | Closed |
| Thanksgiving Day | November 23 | Closed |
| Day after Thanksgiving | November 24 | 15 min call back |
| Christmas Day | December 25 | Closed |
* Recognition day, as holiday falls on weekend
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