Hours and Holidays

Our normal support hours are Monday - Friday 8:30AM - 6:30PM Eastern Time, excluding public holidays.  

Customers with a 24x7 or extended hours contract will receive support according to their Service Level Agreement.

On '15 minute call back' days, we do not man our telephones.  Please leave a voicemail and a Technician will respond within 15 minutes.

 

2018 Calendar

New Year’s Day January 1 Closed
Martin Luther King, Jr. Day January 15 Closed
Good Friday March 30 Closed 
Memorial Day May 28 Closed
Independence Day July 4 Closed 
Labor Day September 3 Closed 
Thanksgiving Day November 22 Closed 
Day after Thanksgiving November 23 15 min call back
Christmas Day December 25 Closed 

* Recognition day, as holiday falls on weekend

 

2019 Calendar

New Year’s Day January 1 Closed
Martin Luther King, Jr. Day January 21 Closed
Good Friday April 19 Closed 
Memorial Day May 27 Closed
Independence Day July 4 Closed 
Labor Day September 2 Closed 
Thanksgiving Day November 28 Closed 
Day after Thanksgiving November 29 15 min call back
Christmas Day December 25 Closed 

* Recognition day, as holiday falls on weekend

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