Our normal support hours are Monday - Friday 8:30AM - 6:30PM Eastern Time, excluding public holidays.
Customers with a 24x7 or extended hours contract will receive support according to their Service Level Agreement.
On '15 minute call back' days, we do not man our telephones. Please leave a voicemail and a Technician will respond within 15 minutes.
|New Year’s Day||January 1||Closed|
|Martin Luther King, Jr. Day||January 21||Closed|
|Good Friday||April 19||Closed|
|Memorial Day||May 27||Closed|
|Independence Day||July 4||Closed|
|Labor Day||September 2||Closed|
|Thanksgiving Day||November 28||Closed|
|Day after Thanksgiving||November 29||15 min call back|
|Christmas Day||December 25||Closed|
* Recognition day, as holiday falls on weekend