Our normal support hours are Monday - Friday 8:30AM - 6:30PM Eastern Time, excluding public holidays.
Customers with a 24x7 or extended hours contract will receive support according to their Service Level Agreement.
On '15 minute call back' days, we do not man our telephones. Please leave a voicemail and a Technician will respond within 15 minutes.
2018 Calendar
| New Year’s Day | January 1 | Closed |
| Martin Luther King, Jr. Day | January 15 | Closed |
| Good Friday | March 30 | Closed |
| Memorial Day | May 28 | Closed |
| Independence Day | July 4 | Closed |
| Labor Day | September 3 | Closed |
| Thanksgiving Day | November 22 | Closed |
| Day after Thanksgiving | November 23 | 15 min call back |
| Christmas Day | December 25 | Closed |
* Recognition day, as holiday falls on weekend
2019 Calendar
| New Year’s Day | January 1 | Closed |
| Martin Luther King, Jr. Day | January 21 | Closed |
| Good Friday | April 19 | Closed |
| Memorial Day | May 27 | Closed |
| Independence Day | July 4 | Closed |
| Labor Day | September 2 | Closed |
| Thanksgiving Day | November 28 | Closed |
| Day after Thanksgiving | November 29 | 15 min call back |
| Christmas Day | December 25 | Closed |
* Recognition day, as holiday falls on weekend
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