Getting Started with Encrypted Message


Encrypted Message allows you to encrypt or digitally sign outgoing messages. In order to use the Encrypted Message service, you need to activate the Encrypted Message service and then install Encrypted Message software on the computer from which you want to send encrypted messages.

This Getting Started guide contains the following instructions:

Step 1. Download and install Encrypted Message
Step 2. Activate your Secure ID
Step 3. Using Encrypted Message for message encryption

Before installing Encrypted Message:

  • Verify that your system meets the following requirements:
    • Operating system: Microsoft Windows 2000 or later version
    • The user logged in to the local computer must have administrative privileges
    • Email clients: Microsoft Outlook 2000 SR1 or later version, or Windows Mail, or Microsoft Outlook Express 6.0 or later version
      The Secure Mail plugin is not available for Outlook 2013 yet, it is currently being under development.
    • Web Browser: Microsoft Internet Explorer 6.0 or later
    • The Encrypted Message service is not currently available for MAC/Entourage users.

Step 1. Download and install Encrypted Message

The "Getting Started" email contains a download link for Encrypted Message. If you lost this message, please use the link

  1. To download the program, click the Download button located in your "Getting Started" email or use the above link. 
  2. Depending on your operating system, you may be prompted with one or more security warnings:
    • Windows Vista and XP users, click Run on both security warnings.
    • Windows 2000 users, click Open.
  3. The Choose Setup Language prompt appears.
    Using the drop-down menu, select the appropriate installation language and then click OK.
    At this point, close your email application and any open messages. If you have an email application open, the Files in Use window appears. Close the applications listed in the window and then click Retry.
    The Welcome to the Encrypted Message Installer window appears.

  4. Click Next. The License Agreement window appears. 
  5. Read the license agreement. If you accept the terms, click Yes. The Customer Information window appears.
  6. Select who will have access to this application and click Next. The application selection window appears.
  7. Select the options you want to install. By default, all options are selected.
  8. If necessary, choose a different Destination Folder by clicking Change and selecting an alternate folder. 
  9. Click Next. The Ready to Install the Encrypted Message window appears.
  10. Read the message and then click Install. The Setup Status window appears and shows the progress of the installation.
  11. When the installation is complete, the successful installation window appears. The Activate my software now checkbox is selected by default.

  12. To complete the installation, click Finish.

Step 2. Activate your Secure ID

  1. Open the Activation Wizard.
    • If the Activate my software now checkbox was selected after installing Encrypted Message, the Activation Wizard will open automatically.
    • If you did not select the Activate my software now checkbox, you can continue the setup by clicking Start and then selecting All Programs > Encrypted Message > Encrypted Message Tools & Settings.
  2. Enter your email address exactly as it appears in your "Getting Started" email. If you do not have a "Getting Started" email, make sure you enter your primary email address.
  3. Click Next
  4. Enter your Activation Code exactly as it appears in your "Getting Started" email, then click Next.

    If you are prompted for your Secure ID password at this step instead of your activation code, it means you have previously activated your software. See below for more information on activating Encrypted Message for existing users.  
  5. Enter a Secure ID password and then re-enter the password to confirm. For tips on creating an effective password, click the link below the Create a Password window. Click Next
  6. You must now create a series of password recovery questions and answers. You will be prompted to select a question and then enter the answer to these questions in the event you forget your password and need to reset it. Select questions that you will easily be able to answer, but that are hard for others to guess. When you are ready, click Next
  7. Review the information you have entered. To continue, click Finish. To edit any information before continuing, click Back.
  8. Once the activation process is complete, you will see a confirmation screen. Click Finish.

Once you've successfully installed and activated Encrypted Message, you can validate the installation by checking the following:

  • Click the Start button and then select All Programs. An Encrypted Message folder appears in the list of programs.
  • Open Outlook. A Secure Mail Message option appears on the File > New menu.
  • From Outlook, click New Mail Message. A Secure button appears on the Standard toolbar.

Step 3. Using Encrypted Message for message encryption

Tip: For an optimal user experience, we recommend that you do not use Microsoft Word as your default editor when composing a secure email message.

To view or edit your mail format settings:

  1. From the Outlook main menu, click Tools > Options.
  2. In the Options window, click the Mail Format tab. 
  3. Ensure the Use Microsoft Office Word options are not selected. If these options are selected, clear the checkboxes, click Apply and then click OK to close the window. 
    Note: If Microsoft Word is not installed on your computer, these options will not be available.

To send an encrypted message:

  1. From Outlook, compose a message. 
  2. Click Secure.
  3. Click Send.
    • If all of your recipients are Encrypted Message subscribers, the password prompt will appear. Continue to step 4.
    • If one or more of your recipients are not Encrypted Message subscribers, you will be prompted to create a security question and answer. 
      The security question is used to ensure the identity of the recipient and protect the message from being intercepted by someone other than the intended recipient. Before the recipient can read the message, they will be prompted to answer your security question. If the question cannot be answered correctly, the recipient will not be able to open the message.
  4. Enter your Secure ID password.

Subscribers of the service receive secure messages directly to their email inbox and simply enter their Secure ID password to open the message. Non-subscribers receive a notification message which directs them to the Message Pickup Center to retrieve their secure message. They are prompted to answer a security question set by the message sender in order to decrypt and open the message.


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