iPhone / iPad ActiveSync Setup

To set up an email account on your iPhone (also same for iPad):

Adding an Exchange account to an IOS device is easy.  You should only need to enter your emails address and password - the phone will do the rest.  If for some reason it does not, and you need additional settings, then follow below.

IMPORTANT.  If you need the settings for your user account (Username, Exchange domain, Server address), you may find them in the MyServices portal under the ActiveSync Section.  MyServices is a login option on the Diligex Outlook Web Access login page (after you have entered your domain name).

You can configure more than one Exchange account per device for iOS 4.0 and higher. Only one Exchange account can be configured for older iOS versions.

Adding an Exchange account on the iPhone

1. Go to Settings > Mail, Contacts, Calendars, then tap Add Account.
2. On the Add Account screen, tap Microsoft Exchange.

3. Enter the account information, then tap Next.

The correct account information can be found in the MyServices Portal > ActiveSync.

Email: Enter the complete email address.
Username: Enter the complete email address.
Password: The password for the Exchange account.
Description: A descriptive title that identifies this group of settings (you choose this yourself).

Note: Optionally you can enter the Domain and the Username. You can find these settings in My Services > ActiveSync.

Note for older iPhone versions: If you have iPhone 2.0 or earlier, you need to use the format Domain\Username in the Username field, and leave the Domain field blank. We recommend updating to the latest version of the iPhone operating system.

The device will try to configure the Exchange server address automatically. The iPhone, iPad and iPod Touch support Microsoft’s Autodiscovery service, which uses your username and password to determine the address of the front-end Exchange server.
If the server address can’t be determined, you will be asked to enter it.

Server name: Your Exchange Proxy server name. You can find the server name in My Services > ActiveSync.

After the Exchange account is successfully configured, the server’s passcode policies are enforced. If the current passcode doesn’t comply with the Exchange ActiveSync policies, you will be prompted to change or set the passcode. The device won’t communicate with the Exchange server until a compliant passcode is set.

Next, the device offers to immediately sync with the Exchange server. If you choose not to sync at this time, you can turn on calendar and contact syncing later in Settings > Mail, Contacts, and Calendars.

By default, Exchange ActiveSync pushes new data to your device as it arrives on the server. If you prefer to fetch new data on a schedule or to only pull new data manually, go to Settings > Fetch New Data to change the settings.

To change how many day’s worth of data is synced to your device, go to Settings > Mail, Contacts, and Calendars. The default setting is three days.

By default, the iPhone enables the Always BCC Myself setting. This means you will receive all messages sent from your iPhone in your Inbox. If you want to change this setting, navigate to Settings > Mail, Contacts, and Calendars > Always BCC Myself.

To complete the setup process, tap Save and wait for the iPhone to test your incoming and outgoing mail settings and connect to your mailbox.
Please note that not all Exchange features are supported. For example, the following features are not available:

Folder management
Opening links in email to documents stored on Sharepoint servers
Task synchronization
Setting an “out of office” autoreply message
Creating meeting invitations
Flagging messages for follow-up


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