Android ActiveSync Setup

(Note: These instructions are general guidelines.  Diligex does not support configurations for every Android device on the market.  If you require assistance with account setup on your Android device, please contact your wireless carrier and provide them with this webpage.)

IMPORTANT.  Find settings for your user account (Username, Exchange domain, Server address). The correct account information can be found in the MyServices portal under the ActiveSync Section.  MyServices is a login option on the Diligex Outlook Web Access login page (after you have entered your domain name).

Synchronization of Exchange mailbox data is supported on mobile devices with Android 2.0 OS or later. Before you start to configure a mobile device, you should do the following:

  1. Contact your wireless provider and make sure your plan supports ActiveSync synchronization with Exchange server.
  2. Make sure you can browse the Internet using the device browser.

Important: If you have an Android 2.2 device, you may need to upgrade it to Android 2.2.1. There is a known issue connecting Android 2.2 devices to Exchange 2010 with Service Pack 1 (SP1). The Android phone will not be able to connect to the Exchange server, and will display the error message “Unable to open connection to server.” The upgrade will fix the issue.

Setting up ActiveSync on Motorola Droid RAZR:

  1. From the Home Screen select Apps.
  2. Choose My Accounts.
    Note: If the application icon is missing, select App menu filter (located at the top) then select All apps.
  3. Click Add account.
  4. Choose Corporate Sync. If presented, review the Motorola Service agreement, select (check) I agree then select Next to continue.
  5. Put in the correct settings. You can find the correct settings in MyServices > ActiveSync.
    • Email address: Your primary email address.
    • Domain: Your Exchange domain.
    • Username: Your Exchange username.
    • Password: Your Exchange mailbox password.
  6. If the device does not auto-detect the server you will need to specify it on the next step. Click OK.
  7. Put in the server address a check use secure connection box. You can find the server address in MyServices > ActiveSync
  8. Click Done.

Setting up ActiveSync on HTC Droid Eris:

  1. From the device home screen, touch the Applications tab (located in the lower-left), then touch Mail.
    If this is an additional email account, touch Menu > More > New Account.
  2. Touch Microsoft Exchange ActiveSync.
  3. Enter the Exchange primary email address and password, then touch Next. The primary email address is the one listed next to the user on the MyServices portal. Setup will not work using an alternative email address.
  4. Ensure the Exchange Server settings are correct. When you configure the device for Exchange, use the settings that can be found in MyServices > ActiveSync.
    • Email address: Your primary email address (see step 3 for a definition).
    • Domain: Your Exchange domain.
    • Username: Your Exchange username.
    • Password: Your Exchange mailbox password.
  5. Touch Next.
  6. Check all settings again, and make sure that the following are set correctly:
    • Server address: You can find the server address in MyServices > ActiveSync.
    • This server requires an encrypted SSL connection must be selected with a green checkmark.

  7. Touch Next.
  8. Select the desired data to synchronize with the Exchange server (a green checkmark means that an option is enabled).
  9. Touch Finish setup.

Setting up ActiveSync on Motorola Droid:

  1. From the home screen, touch the Applications tab (located at the bottom of the screen), then touch Email.
    If this is an additional email account, touch Menu > Accounts > Menu > Add account.
  2. Enter the Exchange primary email address and password, then touch Next. The primary email address is the one listed next to the user on the Mailboxes page in CONTROL PANEL. Setup will not work using an alternative email address.
  3. Enter the Exchange Server settings in the appropriate fields. When you configure the device for Exchange, use the settings that can be found in MyServices > ActiveSync.
    • Domain\Username: Your Exchange domain and username.
    • Password: Your Exchange mailbox password.
    • Exchange Server: Your Exchange Server name.

  4. Ensure that the options Use secure connection (SSL) and Accept all SSL certificates are selected, then click Next.
  5. Touch Email checking frequency to select how often you want to check for messages.
  6. Touch Amount to synchronize to select the desired amount.
  7. Touch the desired account options, then touch Next.
    The account option is enabled if it has a green checkmark next to it.

     

    • Send email from this account by default
    • Notify me when email arrives
    • Sync contacts from this account
  8. Enter an account name and outgoing message name, then touch Done.

Setting up ActiveSync on Droid X:

  1. Open the Applications tray and select My Accounts.
  2. Select Add Account. You will be at the Set Up Accounts menu, which displays several other social network icons.
  3. Tap Corporate Sync. Enter the Exchange Server settings in the appropriate fields. When you configure the device for Exchange, use the settings that can be found in MyServices > ActiveSync.
    • Domain\Username: Your Exchange domain and username.
    • Password: Your Exchange mailbox password.
    • Server: Your Exchange Server name.
  4. Tap Next to submit settings. The handset will check with the server and verify if successful.

Setting up ActiveSync on Droid 2:

  1. Open the Applications list, select My Accounts, tap Add Account.
  2. Tap Corporate sync.
  3. Input the requiered settings:
    • Domain\Username: Your Exchange domain and username.
    • Password: Your Exchange mailbox password.
    • Email address: Your Exchange mailbox Email address.
    • Exchange Server: Your Exchange Server name.
      Tap Next to submit.
  4. The handset will check with the server and verify if successful.

On some Android devices there are only two fields for setting up an Exchange accountEmail address and Password. Use the following settings to set up the account:

  • Email addressUser_Name@ServerAddress (correct settings can be found in My Services > ActiveSync)
  • Password: your mailbox password
  • Tap Add Account

Enter the Server address in the new field that will appear and change the Email address field to your primary email address. Tap Next to finish the setup.

 

Setting up a Microsoft Exchange account on a Nexus Android phone or tablet


The following steps are required to configure Microsoft Exchange Activesync on most Google branded Android phones or tablets:

Note: Please verify with your your company's IT or System Administrator that you've been configured with an ActiveSync license before continuing.

1. Locate your Settings icon within your App Drawer.

2. Within Settings, scroll down and select Add Account.

3. Select Corporate for your account type.

4. Enter your Email Address and Password, then select Next.

5. Enter only your email address in the Domain\Username section.  Make sure your password is correct, then add the following server in the Server field:

connect.emailsrvr.com

Select the Next button.

6. You will be presented with a Security Administration prompt.  Select OK.

7. Click Next on this screen.

8. Feel free to name your account, then select Next and the setup will be complete.

 

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